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Should certain USOs be adapted to enable posts to embrace the use of technology to help with mail collection?

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This week Patrick Armstrong, CEO of IoT developer Snaile, called for changes to outdated Universal Service Obligations (USO), which can limit the use of technology when it comes to mail collection (full story here). Postal and Parcel Technology International asks...

Should certain USOs be adapted to enable posts to embrace the use of technology to help with mail collection?

Yes, governments should embrace the latest technologies especially when it comes to optimizing mail collection and delivery
No, it's critical that high standards are maintained when it comes to letter deliveries and new technologies may damage the reliability of the service
It depends, extensive trials of the technology should be carried out first and only deployed when it meets the required standards

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