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Hermes offers Christmas delivery guarantee

Consumer delivery specialist Hermes will provide retailers and their customers with added peace of mind in the lead-up to Christmas by once again offering a unique money back delivery guarantee.

For a fifth consecutive year, The Hermes Guaranteed Christmas Delivery Promise will help retailers to avoid disappointing online shoppers by assuring that all purchases will be delivered before Christmas Day.

The initiative applies to each individual parcel entering the Hermes network, with a UK mainland address, by 23.59pm on Thursday, December 21. The terms of the commitment guarantee that at least one delivery attempt will be made to ensure consumers receive their purchases before Christmas, otherwise Hermes will refund the delivery charge.

Martijn de Lange, managing director at Hermes, said, “Planning for the peak season is a year-long process and we use this time as an opportunity to consistently strengthen our network to ensure our customers receive the best levels of service.

“This includes the recent opening of our £31m (US$41m) Midlands Super Hub in Rugby, which can process in excess of one million parcels a day. We have full confidence in the capability of our network and we are therefore happy to make this guaranteed commitment to our valued retail clients.”

October 9, 2017

Written by Daniel Symonds

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