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Royal Mail fails to hit 2009 targets

Royal Mail blamed severe winter weather and industrial action for failing to meet performance targets in the latter part of 2009. The operator achieved a performance level of 79 percent for next-day delivery of First Class mail, compared with a target of 93 percent, as strike action followed by plummeting temperatures affected services.

First and Second Class service improved considerablyy over the past six months, but 2009’s industrial action, compounded by the effects of severe winter weather, meant that most services fell short of their quality targets in 2009-10. This is despite the record high quality performances delivered last spring.

The latest quality of service report showed that Standard Parcels, European International Delivery and some business bulk mail beat their targets. Royal Mail pointed out that despite disruptions, 87.9 percent overall of First Class mail arrived the day after posting.

Robert Hammond, head of post and digital communications at Consumer Focus, said: "We accept the unusually cold winter caused some problems, but the fact remains that last autumn’s strikes meant around one in five first class letters did not arrive the next day. Now that industrial action is resolved, consumers should be able to expect Royal Mail to return to the form it showed in early 2009."

Video Exclusives

Drone footage of Hermes super hub

Hermes UK has opened its new purpose built, automated parcel distribution hub in Rugby, the biggest of its kind in the UK. The £31m (US$40m) development represents the most significant investment in the company’s history and will create more than 100 jobs. Located in Rugby, the Midlands super hub measures 270,000ft², the equivalent of 34 soccer pitches, and has the capability to efficiently process in excess of one million parcels each day.

23 August, 2017

UPS delivery drivers trained using VR simulations

UPS has announced that it will start training student delivery drivers to spot and identify road hazards using virtual reality (VR) headsets that simulate the experience of driving on city streets. The company will launch VR training at nine UPS Integrad training facilities in September.

To read more about the training simulation, click here.

16 August, 2017


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