Supplier Spotlight

Which of the following digital innovations are you investing in as a priority?

Industry Opinion

« back to blog listings

Last-mile delivery: a mountain or a molehill?

Santosh Sahu, CEO of LastMileLink Technologies, a CitySprint subsidiary, explains how the latest technologies can be used to help operators overcome last-mile hurdles

In a world of innovative delivery drones and driverless pods, it’s a surprise to find that many businesses are still behind the times when it comes to the basics. Last-mile delivery has become something of a black hole in the logistics sector, and with the imperative for convenience and speed only increasing, it’s an area businesses can’t afford to get wrong.

Whether it’s retailers relying too heavily on the “sorry we missed you” card, or manufacturers managing a fleet inefficiently, last-mile logistics has become a huge sticking point for any organization with a significant distribution component to its business. Convenience itself is much more than just a consumer imperative – efficiency has the potential to unlock time, money and resource within any business.

Having the right networks in place
Too many last-mile delivery networks are poorly set-up and unable to cope with the demand for convenience and speed. A lack of efficiency, accuracy and ability to plan precisely results in problems for businesses and end customers in every sector.

While the traditional hub and spoke model certainly enjoyed its own golden age, enabling overnight delivery scale and efficiency in set routes, the need for a more flexible resource is now being demanded. Instead, organizations need to be focusing their efforts on optimizing their networks; adopting a highly flexible and responsive approach to final-mile logistics and working with established, nationwide courier networks.

The role of technology
This may be a huge challenge for the logistics industry, but for technology, it’s also a huge opportunity. When applied practically and thoughtfully, technology can close this gap. And while recent technology efforts have focused on innovation and invention, a lot of this lacks practical application – businesses need to get the right systems in place to tackle last-mile delivery well before drones should even feature on the agenda.

That’s exactly why the CitySprint Group created LastMileLink Technologies; a dedicated team of developers and technology experts addressing the everyday needs and demands of the last-mile conundrum. Technology is right at the core of our business, meaning we can operate more efficiently, provide our customers with a better service and make life easier for our couriers.

Same-day delivery is revolutionizing logistics, driven predominantly by the demand for convenience. At LastMileLink Technologies, we developed the technology platform behind On the dot – a revolutionary technology platform offering customers the ultimate convenience with one-hour delivery slots of their choice. It’s now time for businesses in all walks of life to take action, harnessing the networks and technology at their fingertips to get systems in place and overcome the seemingly insurmountable hurdle of last-mile delivery.

July 20, 2017



There are currently no comments.

If you would like to post a comment about this blog, please click here.

Video Exclusives

Tompkins launches autonomous robotic sorting system

Technology developer Tompkins Robotics has partnered with IT provider Lab Z to launch its t-Sort portable, automated sortation system. The new solution uses a network of automated drones fitted with tilt trays to harmoniously sort parcels and packets into dedicated containers.

30 January, 2018

FarEye launches Drop&Pick app in Europe

Digital logistics platform FarEye has launched its cloud-based web and mobile app Drop&Pick in Europe. The app allows logistics firms to set up local stores as automated parcel shop hubs to meet the growing demand for fast, convenient parcel dispatch and collection.

23 January, 2018


Your email address:

Read Latest Issue

Read Latest Issue

Exclusive Articles

Leo Jeoh, Skyways project lead at Airbus, talks exclusively to Postal and Parcel Technology International about how the company is developing drone technology and revolutionizing the parcel delivery industry. March 13, 2018  
Click here to read more

Roger Morris, head of parcels, Royal Mail, speaks to PPTI about peak 2017 and the company’s latest tracking developments    February 1, 2018
Click here to read more

Ian Kerr, founder of the Postal Hub Podcast, and Marek Różycki, managing partner at Last Mile Experts, take a closer look at the 2017 peak season. January 16, 2018 
Click here to read more


Ian Kerr, founder of the Postal Hub Podcast, and Marek Różycki, managing partner at Last Mile Experts, take a closer look at the 2017 peak season. January 16, 2018 
Click here to read more

Ian Kerr, founder of the Postal Hub Podcast, and Marek Różycki, managing partner at Last Mile Experts, explore how La Poste’s latest partnership with convenience store chain Casino is a win-win scenario for the companies and the consumers.   March 12, 2018
Click here to read more

Marek Rożycki, managing partner at Last Mile Experts, looks at some of the options available to domestic carriers and posts when taking on larger carriers in the last mile March 6, 2018  
Click here to read more

Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the postal technology industry. Want to see your company included? Contact for more details.

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the postal technology community? We'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to

Submit Your Recruitment Ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email