Supplier Spotlight

When do you think the rapid increase in parcel volumes in the Western world will begin to plateau?

Industry Opinion

« back to blog listings

Last-mile delivery: a mountain or a molehill?

Santosh Sahu, CEO of LastMileLink Technologies, a CitySprint subsidiary, explains how the latest technologies can be used to help operators overcome last-mile hurdles

In a world of innovative delivery drones and driverless pods, it’s a surprise to find that many businesses are still behind the times when it comes to the basics. Last-mile delivery has become something of a black hole in the logistics sector, and with the imperative for convenience and speed only increasing, it’s an area businesses can’t afford to get wrong.

Whether it’s retailers relying too heavily on the “sorry we missed you” card, or manufacturers managing a fleet inefficiently, last-mile logistics has become a huge sticking point for any organization with a significant distribution component to its business. Convenience itself is much more than just a consumer imperative – efficiency has the potential to unlock time, money and resource within any business.

Having the right networks in place
Too many last-mile delivery networks are poorly set-up and unable to cope with the demand for convenience and speed. A lack of efficiency, accuracy and ability to plan precisely results in problems for businesses and end customers in every sector.

While the traditional hub and spoke model certainly enjoyed its own golden age, enabling overnight delivery scale and efficiency in set routes, the need for a more flexible resource is now being demanded. Instead, organizations need to be focusing their efforts on optimizing their networks; adopting a highly flexible and responsive approach to final-mile logistics and working with established, nationwide courier networks.

The role of technology
This may be a huge challenge for the logistics industry, but for technology, it’s also a huge opportunity. When applied practically and thoughtfully, technology can close this gap. And while recent technology efforts have focused on innovation and invention, a lot of this lacks practical application – businesses need to get the right systems in place to tackle last-mile delivery well before drones should even feature on the agenda.

That’s exactly why the CitySprint Group created LastMileLink Technologies; a dedicated team of developers and technology experts addressing the everyday needs and demands of the last-mile conundrum. Technology is right at the core of our business, meaning we can operate more efficiently, provide our customers with a better service and make life easier for our couriers.

Same-day delivery is revolutionizing logistics, driven predominantly by the demand for convenience. At LastMileLink Technologies, we developed the technology platform behind On the dot – a revolutionary technology platform offering customers the ultimate convenience with one-hour delivery slots of their choice. It’s now time for businesses in all walks of life to take action, harnessing the networks and technology at their fingertips to get systems in place and overcome the seemingly insurmountable hurdle of last-mile delivery.

July 20, 2017



There are currently no comments.

If you would like to post a comment about this blog, please click here.

Video Exclusives

Drone footage of Hermes super hub

Hermes UK has opened its new purpose built, automated parcel distribution hub in Rugby, the biggest of its kind in the UK. The £31m (US$40m) development represents the most significant investment in the company’s history and will create more than 100 jobs. Located in Rugby, the Midlands super hub measures 270,000ft², the equivalent of 34 soccer pitches, and has the capability to efficiently process in excess of one million parcels each day.

23 August, 2017

UPS delivery drivers trained using VR simulations

UPS has announced that it will start training student delivery drivers to spot and identify road hazards using virtual reality (VR) headsets that simulate the experience of driving on city streets. The company will launch VR training at nine UPS Integrad training facilities in September.

To read more about the training simulation, click here.

16 August, 2017


Your email address:

Read Latest Issue

Read Latest Issue

Exclusive Articles

Matthew Robertson, co-CEO of parcel data management platform NetDespatch, examines five key trends set to shape the e-commerce industry in 2018   December 14, 2017
Click here to read more

Kushal Nahata, co-founder and CEO, FarEye, provides some top tips on how to avoid delivery headaches during the fast approaching Black Friday and Cyber Monday shopping bonanza   November 21, 2017
Click here to read more

Brody Buhler, global managing director, post and parcel industry group, Accenture, talks to PPTI about the company’s latest research and the impact AI will have on the postal sector.   October 16, 2017
Click here to read more

Supplier Spotlight

Supplier SpotlightClick here for listings and information on leading suppliers covering all aspects of the postal technology industry. Want to see your company included? Contact for more details.

Submit your industry opinion

Industry BlogDo you have an opinion you'd like to share with the postal technology community? We'd like to hear your views and opinions on the leading issues shaping the industry. Share your comments by sending up to 500 words to

Submit Your Recruitment Ad

Recruitment AdTo send us your recruitment advertising or to receive information on placing a banner please email